Effective Date: 2024-07-30

1. Introduction

We strive to provide high-quality software and services to our customers. However, if you are not satisfied with your purchase, we offer a refund policy under the terms and conditions outlined below.

2. Eligibility for Refunds

Refunds are only available for software purchased directly from Mfintec. To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 21 days from the date of purchase.
The software must not have been activated or, if activated, must not have been used beyond a reasonable trial period.

The software must not have been tampered with or modified in any way.

3. Non-Refundable Items

Certain items are non-refundable, including:

Software purchased at a discounted price or as part of a promotional offer.
Custom software solutions developed specifically for the customer.
Additional services such as training, support, or installation fees.

4. Refund Process

To request a refund, please follow these steps:

Contact our customer support team at contact@mfintec.com with your order details and the reason for the refund request.
Our team will review your request and respond within 21 business days.
If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 21 business days.

5. Partial Refunds

In certain situations, partial refunds may be granted:

If the software has been used but the issue is attributable to a defect or malfunction that we are unable to resolve.
If the refund request is made after the 21 day period but within a reasonable timeframe.

6. Refund Denials

Refund requests may be denied if:

The request is made after the 21 day period.
The software has been extensively used or customized.
There is evidence of misuse or unauthorized modifications.

7. Contact Information

For any questions regarding this refund policy, please contact us at:
Mfintec Customer Support
Email: contact@mfintec.com
Phone: 0766707172

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.